Refund policy
Last Updated: 5/13/2026
At Calena, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at support@calena.com. Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.
If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.
30-Day Money-Back Guarantee
You have 30 days from the day you receive your order to return items for a full refund — no questions asked.
To be eligible for a return, items must be:
Unused
In their original condition
Returned with original packaging, tags, and accessories
Our support team will assist you throughout the process.
Restocking Fee: $0 — we do not charge any restocking fees.
Return Policy Overview
Return Window: 30 days from the day you receive your order
Condition: Items must be unused and in original condition with all packaging, tags, and accessories
Easy Returns: Our support team will guide you through the process
Restocking Fee: None
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:
Is incorrect
Is damaged by the carrier
Is defective in any way
Original shipping costs are non-refundable.
How to Return an Item
Contact Us
Email support@calena.com with your order number and the reason for the return.Pack Your Item
Repack the item securely in its original packaging, including all accessories, tags, and documents.Send It Back
Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. Please allow 3–5 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at support@calena.com, and we will assist you with a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, please contact us at support@calena.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.
1-Year Warranty
Every Calena product is backed by a 1-year limited warranty against manufacturing defects from the date of purchase.
If your product fails due to a manufacturing defect within 12 months, contact us at support@calena.com with your order number and a description of the issue. We will replace the item or issue a full refund at no additional cost to you.
What is covered: Manufacturing defects, components that fail under normal use conditions.
What is not covered: Normal wear and tear, accidental damage, misuse, or damage caused by failure to follow care instructions.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.