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Terms of service

Last Updated: May 13th 2026

OVERVIEW

Welcome to Calena. The terms "we," "us," and "our" refer to Calena. Calena operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience, referred to as the "Services." Calena is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein, are referred to as these "Terms of Service" or "Terms." These Terms describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide to us is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

Calena offers home wellness, sleep, and recovery products — including weighted blankets, sleep pillows, sleep masks, aromatherapy diffusers, and related accessories — designed to support better sleep and everyday wellbeing.

We make every effort to provide accurate product descriptions, images, pricing, and availability information. However, we do not guarantee that product descriptions, colors, measurements, images, materials, or other content on our website will always be completely accurate, current, or error-free.

Please note that product colors, textures, size appearance, or finishes may vary slightly from how they appear on your screen due to device type, screen settings, lighting, photography, and manufacturing variations.

We do not warrant that the appearance, quality, size, color, or performance of any products purchased will exactly match your expectations or the way the products are depicted on our website.

All product descriptions, prices, and availability are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order with Calena, you are making an offer to purchase the products in your cart. Calena reserves the right to accept, decline, cancel, or limit your order for any reason at our discretion.

Your order is not accepted until Calena confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Once an order has been placed, we may be unable to accommodate cancellation or modification requests, especially if the order has already begun processing or has been shipped.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unauthorized distribution, or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.

We may offer promotions, discount codes, or special offers from time to time. These promotions may be subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete.
  2. You are authorized to use the payment method provided.
  3. Charges incurred by you will be honored by your payment provider.
  4. You will pay all charges incurred by you at the posted prices, including shipping, handling, taxes, and any applicable fees.

SECTION 5 - SHIPPING AND DELIVERY

We work to process and ship orders as quickly as possible. However, all shipping and delivery timelines are estimates only and are not guaranteed.

Calena is not liable for shipping or delivery delays caused by shipping carriers, customs processing, incorrect shipping information, high order volume, supplier delays, weather events, holidays, or other events outside of our control.

Customers are responsible for ensuring that shipping information is accurate and complete before placing an order. Calena is not responsible for packages delivered to an incorrect address provided by the customer.

Once an order has been transferred to the shipping carrier, title and risk of loss may pass to you. If your package is delayed, lost, or marked delivered but not received, please contact us at support@calena.com so we can help review the issue.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, website design, layout, selection, and arrangement, are owned by Calena, its affiliates, or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, copy, sell, or exploit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Calena, Shopify, or any third party.

Calena's name, logo, product names, service names, designs, slogans, and branding are trademarks or property of Calena or its affiliates or licensors. You may not use these trademarks without prior written permission from Calena.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to customer tools, features, apps, or services offered by third parties as part of the Services. We do not monitor, control, or have input over these third-party tools.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new features, tools, or resources through the Services in the future. Such new features shall also be deemed part of the Services and subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials, links, or hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, policies, products, or services of any third-party materials or websites. If you choose to leave our Services to access third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Calena is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Calena.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Calena, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Calena.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify, payment processors, shipping partners, marketing providers, and other third parties that help us operate our store and provide services to you.

By using the Services, you acknowledge that you have read our Privacy Policy and understand that your personal information may be collected, used, processed, and shared as described therein.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, videos, proposals, plans, or other content, collectively referred to as "Feedback," you grant Calena a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

We may use Feedback to operate, provide, evaluate, enhance, improve, and promote the Services, products, and customer experience.

You represent and warrant that:

  1. You own or have all necessary rights to all Feedback.
  2. You have disclosed any compensation or incentives received in connection with your Feedback.
  3. Your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain unlawful, abusive, obscene, or harmful material, computer viruses, malware, or misleading information.

You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on or through the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, product availability, measurements, colors, or product details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

  1. For any unlawful, fraudulent, or malicious purpose.
  2. To violate any international, federal, state, provincial, or local law or regulation.
  3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any person.
  5. To transmit false or misleading information.
  6. To upload, download, transmit, or distribute any material that does not comply with these Terms.
  7. To transmit advertising, junk mail, chain letters, spam, or any similar solicitation.
  8. To impersonate or attempt to impersonate any person or entity.
  9. To interfere with anyone's use or enjoyment of the Services.
  10. To engage in conduct that may harm Calena, Shopify, our customers, or other users.

In addition, you agree not to:

  1. Upload or transmit viruses, malware, or malicious code.
  2. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services.
  3. Collect or track the personal information of others.
  4. Spam, phish, pharm, pretext, spider, crawl, scrape, or use automated data collection methods.
  5. Interfere with or circumvent the security features of the Services or any related website.

We reserve the right to suspend, disable, or terminate your account or access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, reliability, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Except as expressly stated by Calena, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

This includes, without limitation, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so some of the above disclaimers may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Calena, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

This limitation applies to claims arising from your use of the Services, any products purchased through the Services, or any other claim related in any way to your use of the Services or any product, including errors or omissions in content or any loss or damage incurred as a result of the use of the Services or any product made available through the Services, even if advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Calena, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys' fees, payable to any third party due to or arising out of:

  1. Your breach of these Terms of Service or the documents they incorporate by reference.
  2. Your violation of any law or the rights of a third party.
  3. Your access to or use of the Services.
  4. Your misuse of any product purchased through the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents and information.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity or enforceability of any remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Services, constitute the entire agreement and understanding between you and Calena and govern your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Calena, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so without consent will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Calena is headquartered, without regard to conflict of law principles.

You and Calena consent to venue and personal jurisdiction in the appropriate courts located in that jurisdiction.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms where required by applicable law. Such changes will be effective on the date specified in the notice.

Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Calena
Email: support@calena.com